Your Company Our client believes in empowering businesses and individuals through reliable, innovative, and customer-focused IT solutions. With a reputation for excellence and a commitment to service, they support a diverse range of clients-from small businesses to domestic users-ensuring their technology works seamlessly and securely. They are now looking for a Senior IT Engineer to join the team and bring their expertise, initiative, and passion for problem-solving to the forefront of our operations. Your Role As a Senior IT Engineer, you'll be the go-to expert for delivering high-quality IT support and systems administration. You'll work both remotely and on-site, diagnosing and resolving hardware and software issues, designing tailored CCTV systems, and recommending cost-effective hardware solutions. You'll also play a key role in maintaining servers, managing user profiles, and collaborating with third-party vendors to implement robust IT systems. Your responsibilities will include: Providing professional IT support to domestic and small business clients Troubleshooting and resolving technical issues via remote tools and on-site visits Designing and installing CCTV systems based on client needs Performing system upgrades and routine maintenance to minimise downtime Leading junior engineers and stepping into team leadership roles when needed Communicating with external vendors to develop and maintain IT infrastructure What You Need to Succeed To thrive in this role, you'll need: A BSc (Hons) in Computing Science or equivalent qualification 8+ years of experience in IT support and systems administration Strong interpersonal and communication skills Proven ability to work independently and collaboratively Experience with CRM systems, remote support tools, and server maintenance A proactive attitude and calm approach to technical challenges Adaptability to new technologies and environments A commitment to continuous improvement and service excellence Bonus points for:Experience in e-commerce or entrepreneurial venture Supervisory or team leadership experience Certifications such as ECDL or Microsoft HTML5 What You'll Get in Return A platform for growth, innovation, and impact As part of our team, you'll enjoy:A dynamic and supportive work environment. Opportunities for professional development and training Flexible working arrangements (remote and on-site) The chance to lead and shape IT solutions for a variety of clients Recognition for your contributions and ideas A culture that values initiative, integrity, and collaboration Ready to take the next step in your IT career? Apply now and become a key player in a company that values your expertise and empowers you to make a difference. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: active directory CCNA 365 Benefits: 35000