Hospitality Team Member
YHA Malham
Fixed term, flexible contract
Min 25 hours per week
£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality? YHA Malham are looking for a Hospitality Team Member to join their team!
Located in the stunning Yorkshire Dales, Malham is a beautiful rural village with some of the UKs best walking & rock climbing routes, and the Pennine Way is literally on the doorstep of the hostel. Just 20 minutes walk away is the iconic Malham Cove, a rock climbers paradise, and heading in the opposite direction but just as close is the spectacular waterfall of Gordale Scar. For the brave why not have a wild swim in the waterfall at Janets Foss, or simply immerse yourself in nature.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHAs staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
Providing great customer service to all our customers, members and guests.
Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
Experience of working face to face with customers
Experience of working in a team can help others to achieve a common goal
Excellent timekeeping, with flexibility to cover different shifts punctual, can work to deadlines
Ability to manage varying pressures, include peaks in workload demands can prioritise, able to deal with conflicting duties
Knowledge and understanding of the core purpose of YHA what YHA does and how we do it
Demonstration of our HEART values theyre part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal
If you require reasonable adjustments during the recruitment process, please get in touch by emailing .
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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