Job Description
About the Role
We're looking for a Junior ERP Support Analyst to join our growing IT team in Bedford. This is a great opportunity for someone early in their career who wants to build experience in ERP systems, IT support, and business systems analysis.
You'll play a key role in supporting our ERP platform, providing first-line support to users, testing system updates, monitoring processes, and helping to improve how our systems work. Full training will be provided, so we're more interested in your enthusiasm, problem-solving ability, and willingness to learn than prior ERP experience.
What You'll Be Doing
1. Providing 1st line IT & ERP support to staff via the helpdesk
2. Logging, investigating, and resolving ERP system issues
3. Assisting with ERP administration, user accounts, and system housekeeping
4. Testing updates and reporting bugs/issues to the IT team & supplier
5. Monitoring system performance and processes
6. Supporting IT projects and process improvements across the business
What We're Looking For
* A keen interest in IT, systems, or ERP (training provided)
* Basic knowledge of IT systems, databases, or SQL is an advantage
* Strong communication and problem-solving skills
* Customer-focused with a professional approach
* Flexible and proactive, able to support occasional out-of-hours issues
What's in it for You
* Hands-on training and mentoring to develop ERP and IT support skills
* A supportive team environment with real career progression
* Exposure to ERP systems, business processes, and IT projects
* The chance to shape your career in Business Systems / IT Support
* 25 days holiday per year, plus Bank holidays
If you're looking for a role where you can learn, grow, and make an impact from day one, apply now to join our team as a Junior ERP Support Analyst.
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