Company Overview
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gyms. JD Sports Fashion Plc, listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019 and continues to grow across the UK and internationally. The company aims to be the global leader in omni‑channel retailing in the sports and outdoor industry, driven by people‑led, innovative, customer‑focused operational excellence and continuous growth.
Role Overview
The purpose of the role is to oversee the day‑to‑day running of the Returns & Stock Control Department and the Stock Removals process. The manager ensures that daily targets are achieved, maintains accuracy, and delivers a high standard of customer service.
Responsibilities
* Distribute work fairly across the team to ensure targets and objectives are achieved while maintaining high standards of accuracy.
* Support the identification and resolution of departmental operational issues.
* Oversee all aspects of Returns & Stock Control, including:
o Retail Returns
o Problem Stocks
o Pricing of Clearance Stocks
o Multi‑Channel Returns
o Stock Removals
o Supplier Returns
o Audits
o General queries
o eBay activities
* Report any potential quality or product issues to the relevant departments.
* Monitor adjustment levels within the DC and analyse information to identify and report findings.
* Monitor the audit trail of cartons being dispatched from the DC.
* Investigate discrepancies reported by stores and across multiple sites.
* Audit stocks destined to and passed over to jobbers, and supervise the removal of ‘End of Line’ stocks.
* Ensure all returns are regularly collected.
* Carry out spot checks, monitor and oversee stocks destined for disposal, including lost property.
* Assist with the ongoing development of all members of the department.
* Deputise for the Returns and Stock Control Supervisor in their absence.
* Complete any other reasonable ‘adhoc’ task in line with the needs of the business and your current level of responsibility.
* Develop and document new processes within the department.
* Ensure department KPIs are met through operative training and development.
Skills, Knowledge & Experience
* Previous first‑line management experience is essential.
* Experience with Returns or Stock Control is preferred but not essential.
* Strong problem‑solving skills.
* Excellent written and verbal communication skills.
* High level of literacy and numeracy for documentation and records maintenance.
* Ability to prioritise work.
* Self‑motivated with initiative.
* Team player.
* Computer literate.
* Effective communication with staff at all levels.
* Conflict resolution skills.
* Confidence in decision making.
* Professionalism and leadership skills are essential.
System Knowledge (Preferred but not essential)
* WMS
* Shogun
* Oracle
* Microsoft Office
* Assure
* Metapack
* Multichannel platforms
* Jira
Benefits
Staff discount on JD Group and other brands within the organisation, plus personal development opportunities to learn and grow at work.
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