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Applications Manager - IT, south west london
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Client:
Criterion Hospitality
Location:
south west london, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.
fully office based role .
Key Responsibilities:
Application Ownership & Support
* Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
* Oversee integration between applications to ensure seamless data flow and operational efficiency.
* Co-ordinate between IT and the application users and vendors
* Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
* Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation.
* Collaborate with department heads to align application use with business needs.
Project Management
* Lead system upgrades, implementations, and migrations.
* Coordinate user acceptance testing (UAT) and training rollouts.
* Maintain project documentation, timelines, and communication with stakeholders.
* Manage vendor relationships, contracts, and SLAs.
* Monitor license usage and ensure compliance with software agreements.
Data & Reporting
* Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
* Assist in the development of dashboards and standardised reporting tools.
Security & Compliance
* Ensure application security aligns with company and industry standards.
* Support GDPR compliance and other regulatory requirements as they relate to system use and data management.
Required Skills & Experience:
* Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
* Strong understanding of API integrations and system workflows.
* Experience in hospitality, property, multi-site environments.
* Excellent project management and stakeholder communication skills.
* Ability to work collaboratively across IT, Operations, Finance, and HR teams.
* Familiarity with ITIL practices and change control processes.
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