A leading data centre provider in the United Kingdom seeks a Service Desk Shift Lead to oversee a dedicated team. This role includes ensuring high standards of service, supporting and coaching analysts, and managing incident escalations. The ideal candidate will have ITIL experience, excellent communication skills, and be customer-focused. Working hours involve 12-hour shifts on a rota basis, including weekends. The position demands resilience and proactive problem-solving. #J-18808-Ljbffr