About the Role
You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Role Responsibilities
1. Lead and manage a team of administrators and planners
2. Oversee KPIs and maintain the MCM system
3. Ensure overdue tasks and performance indicators align with group standards
4. Coordinate operatives and subcontractors using MCM to ensure timely, well-equipped job completion
5. Achieve performance targets through efficient resource management
6. Identify and resolve operational issues in collaboration with the workstream manager
7. Monitor workload trends and adjust resources to cover absences and holidays
8. Allocate work to subcontractors and order materials in line with procurement policies
9. Ensure effective use of IT systems, including PDAs and subcontractor portals
10. Provide training and support on system usage where needed
11. Maintain a professional and customer-focused approach in all communications
12. Uphold health and safety standards and company appearance policies
13. Collaborate with all team members to deliver a high-quality service
14. Support company policies and procedures, maintain assets, and cover for absent planners
15. Attend meetings and training sessions as required
Key Criteria
16. Line management experience within a planning/administrative environment
17. GCSE (or equivalent) in English & Maths
18. Experience working in a fast-paced, pressurised environment
19. Strong IT skills with the ability to use job management and scheduling systems
20. Excellent time management, organisational, and communication skills
21. A customer-first approach with the ability to handle challenging situations
22. Knowledge of repairs and maintenance processes
23. Experience scheduling and planning multi-trade repairs using an ICT appointing tool
Benefits:
24. 25 days annual leave plus bank holidays
25. Family-friendly policies, including enhanced maternity/paternity leave
26. life assurance
27. Van & Fuel card
28. Refer a friend schemes
29. Generous pension scheme and sick pay
30. Employee Assistance Programme
31. Mears Rewards – access to discounts across major retailers, including supermarkets
32. Excellent training and development opportunities
33. Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
34. Volunteering leave – up to two days per year to support community initiatives