3 days ago Be among the first 25 applicants
We are hiring Due to continued growth, we are creating a new position here at BZ! We are looking for a Full Time Customer Service & Sales Representative to join our passionate team here in Teesside for an immediate start
If you have experience in customer service or sales, especially if you're also passionate about Airsoft, please email your CV + any relevant information to info@bztactical.co.uk ️
Key Responsibilities:
- Answer incoming calls from customers to take orders, answer product questions, and offer advice
- Process online and phone orders accurately using our sales and inventory system
- Respond to customer emails, live chat messages, and social media inquiries
- Recommend products based on customer needs and preferences
- Assist with order issues, shipping inquiries, returns, and warranty questions
- Keep up to date with our latest products, offers, and stock levels
- Work closely with the warehouse and fulfilment team to ensure smooth order dispatch
- Maintain accurate records of customer interactions and sales
- Help identify ways to improve customer service and the online shopping experience
What We're Looking For:
- Experience in customer service or sales, preferably in e-commerce or retail
-Confident and professional phone manner
- Strong written communication and typing skills
-Good knowledge or interest in airsoft products (or willingness to learn quickly)
- Ability to work independently and manage multiple tasks at once
- Familiarity with online order systems, POS tools, and basic CRM software is a plus
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail
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