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Job Summary
At NHS 111 you will handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures of supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Important Information
* This is an office‑based position at our Otterbourne location – remote or home working is not available.
* This role is not eligible for visa sponsorship.
* Fixed part‑time rotas are available based on current service needs.
* We are currently welcoming new team members for our upcoming training course in March and April 2026.
Job Responsibilities
* Support someone experiencing a mental health crisis.
* Reassure a parent whose child has had a minor head injury.
* Assist someone with a sore throat or toothache.
* Respond calmly and effectively to someone having a stroke or heart attack.
* Use NHS Pathways to assess patient needs and provide best possible care.
* Maintain accurate call records and handle administrative tasks.
Qualifications and Training
Essential
* Good all‑round education (e.g. 2 GCSEs at grade 4 or above including English) or equivalent experience.
* For safeguarding reasons the role is only open to people aged over 18 years.
* Experience in a customer/patient services environment.
* Experience using a computerised system.
* Experience using a telephone as a regular means of communication.
Desirable
* NHS Pathways Trained.
* NVQ 2/3 Customer Services or equivalent.
* Experience in a call‑centre environment.
* Geographical knowledge of the operational area.
* Experience working rotating shifts.
* Previous experience in the voluntary or health sector.
* Previous experience of patient care.
* Knowledge of first aid and/or anatomy.
Recruitment Process
* Online application form.
* Online assessment session (listening, understanding, critical thinking, problem‑solving).
* Face‑to‑face interview.
Salary and Benefits
Salary: £24,937 to £26,598 a year pro rata, per annum.
Pay scheme: Agenda for change.
Contract: Permanent.
Working Pattern: Full‑time, part‑time.
Location: Southern House, Sparrowgrove, Otterbourne, SO21 2RU.
We offer a competitive hourly rate of £12.75 per hour plus unsocial allowances. Additional benefits include:
* 27 days holiday plus bank holidays (up to 33 days pro‑rata for part‑time).
* Enrolment into the NHS pension scheme.
* Access to many discounts (supermarkets, car lease, holidays, restaurants).
* Free car parking.
* Employee assistance programme.
Other Information
We reserve the right to close this campaign earlier than the advertised closing date. Staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at‑risk status.
Disability support: If you have any queries relating to disability and the role or recruitment process, please get in touch.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.
Employer Details
Employer name: South Central Ambulance Service NHS Foundation Trust
Address: Southern House, Sparrowgrove, Otterbourne, SO21 2RU
Website: https://scasjobs.co.uk/
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