We’re looking for two Receptionists to join Holiday Inn Wolverhampton.
Are you a friendly, energetic, and highly motivated individual with a passion for delivering exceptional guest experiences? Holiday Inn is looking for two Receptionists to be the heart of our Front Office team, welcoming guests, managing reservations, and ensuring every stay is memorable.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a Receptionist...
1. Annual passes to attend any of our 20 venues
2. Discounted food & ARC days out
3. Cycle to work scheme
4. Holiday allowance increasing with length of service up to 28 days
5. Company life assurance scheme
6. Discretionary group annual bonus schemes to reward your hard work
7. Support with study through our study assistance schemes
And so much more…
Key Responsibilities
8. Be the first point of contact for our guests, delivering a warm and memorable welcome.
9. Manage check-ins and check-outs efficiently, ensuring smooth operations at the front desk.
10. Handle guest reservations, correspondence, and inquiries with professionalism and care.
11. Assist the Guest Service Manager with daily front office operations, including staffing, financial monitoring, and revenue initiatives.
12. Support our F&B team during busy periods, contributing to an all-around excellent guest experience.
13. Ensure brand standards are consistently upheld across all front-of-house activities.
14. Encourage guest loyalty through IHG Reward sign-ups and proactive engagement.
15. Conduct routine inspections of public areas and take prompt action to resolve any issues.
About you
16. Previous hotel reception or front office experience is essential.
17. Strong organisational skills with the ability to prioritise and manage tasks in a busy environment.
18. Excellent communication and interpersonal skills.
19. Flexibility with working hours and responsibilities.
20. A proactive approach, working independently and collaboratively with the team.
21. Passion for delivering top-notch guest experiences.
If you’re ready to be the welcoming face of Holiday Inn Wolverhampton and make every guest feel at home, apply today!
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.