Murray Recruitment are recruiting a FM Helpdesk Administrator for our client based in North Lanarkshire. Role Overview: This is a key position within a busy facilities management team, responsible for providing front-line support to clients and ensuring that all maintenance requests are effectively logged, scheduled, and followed through to completion. The successful candidate will play a vital role in delivering exceptional service and supporting the operational efficiency of the business. Key Responsibilities: Act as the first point of contact for clients, handling incoming calls and emails to assess and record FM requirements. Log and manage job requests within the CRM system (JobLogic), ensuring accurate and timely data entry. Schedule both planned and reactive maintenance works, coordinating with engineers and subcontractors. Provide regular updates to clients on job status and progress. Monitor open jobs and ensure all service level agreements (SLAs) are met, escalating where necessary. Assist with compliance documentation and maintain accurate records. Generate reports relating to job status, performance metrics, and client satisfaction. Support system improvements and suggest process enhancements. Collaborate with operational teams to ensure smooth service delivery. Offer assistance and guidance to new team members and help promote a supportive team environment. Skills & Experience: Previous experience working within a fast-paced FM helpdesk environment. Proficiency using CRM systems, with experience in JobLogic highly desirable. Excellent communication skills with a strong customer service focus. Able to prioritise tasks and manage time effectively in a high-pressure setting. Highly organised with a keen eye for detail. Strong IT skills, including Microsoft Office (Teams, Word, Excel, Outlook). Flexible, proactive, and able to adapt to changing business needs. A team-oriented mindset with a commitment to continuous improvement. Offering: Salary between £25,000 to £28,000 depending on experience. Full-time permanent role based in North Lanarkshire. Working hours: Monday to Friday, 8:00am to 5:00pm with a one-hour lunch break. 33 days holiday per year including statutory days. Opportunity to join a professional, growing team within a supportive environment. Career development and training opportunities available.