Overview
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire.
Role Overview
This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts.
Key Responsibilities
* Act as the first point of contact for incoming phone calls and enquiries.
* Update and monitor customer portals.
* Assist with invoicing and raising jobs using CLIK software.
* Create RAMS (Risk Assessments and Method Statements) for customers.
* Liaise with engineers and chase weekly job sheets.
* Manage and book training courses, maintaining internal training records.
* Oversee company vehicles, including booking servicing and MOTs.
* Support internal audits in line with ISO standards.
* Complete and submit forms for company accreditations.
Skills & Experience
* Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment.
* Familiarity with job management systems such as CLIK or SIMPRO (desirable).
* Excellent communication and organisational skills.
* Strong attention to detail and ability to manage multiple priorities.
* Proficient in Microsoft Office applications.
* Knowledge of RAMS and ISO auditing processes would be advantageous.
Offering
* Monday to Friday, 8:30am – 5:00pm (1-hour lunch break).
* Salary of £26,000 – £27,000 per annum, depending on experience.
* 28 days holiday per year, inclusive of bank holidays.
* Company pension scheme.
* Free onsite parking.
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