Cloud Services – Wintel Engineer
Milton Keynes – hybrid (3 days in the office)
Up to £60,000 with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more!
Monday – Friday 9am-5pm (potential of on-call rota in the future)
Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you!
The Microsoft Team is the catalyst to provide further services to both new and existing clients with infrastructure in the Azure Cloud; As a Senior Engineer within the team, you will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc.
Your role will consist of:
* Providing technical leadership and escalation support for complex infrastructure and Wintel-related issues across client environments, acting as a senior resource within the Wintel Team.
* Architect, implement, and support secure and scalable Wintel infrastructure solutions, including physical, virtual, and cloud-based environments (primarily Microsoft Azure).
* Lead or contribute to infrastructure projects such as server refreshes, platform migrations, and virtualization deployments with a focus on uptime, resilience, and cost-efficiency.
* Perform performance tuning, system optimisation, and capacity planning to ensure infrastructure reliability and maintainability.
* Engage in Major Incident and Problem Management, including conducting Root Cause Analysis (RCA) and implementing long-term solutions.
* Conduct regular reviews across client estates, proactively identifying and addressing potential risks or inefficiencies.
* Develop and maintain comprehensive system documentation, including High-Level and Low-Level Designs (HLDs/LLDs), operational procedures, and knowledge base content.
* Use service management tools to manage and prioritise tasks, ensuring SLA adherence and timely resolution of incidents and requests.
We're looking for relevant experience in 3rd Line with:
* Good knowledge of Microsoft Technologies as well as Networking, Virtualisation and Storage
* Including Desktop OS, Server OS, Hyper-V, Active Directory, Exchange
* Cloud technologies - Azure, Microsoft 365, AWS
* Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation Or Onsite support experience
* Experience in the implementation or management of company policies and procedures
* CCNA, VCP, MCP, NCDA is desirable
* Experience with Incident Management, Problem Management, Change Management