VANRATH are delighted to be partnering with a major company in Northern Ireland with the Recruitment of a Customer Service Supervisor to join a growing and dynamic company based in Belfast.
This position is based in the company's Belfast office. Monday - Friday position. Hybrid working is available (80% in the office / 20% at home)
This is a Permanent position. Monday - Friday position (9.00am - 5.00pm or 8.30am - 4.30pm etc). This company has an excellent reputation.
Salary
£33,000 - £38,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package (25 days leave + Stats) & Progression Opportunities
Customer Service Leadership
* Oversee daily Customer Services operations, ensuring high service standards.
* Lead a professional, customer-focused team culture.
* Act as escalation point for complex enquiries and issues.
Customer Experience & Support
* Ensure timely, accurate handling of orders, enquiries, and documentation.
* Resolve issues in collaboration with Sales, Operations, and Supply Chain.
* Maintain proactive internal communication to meet customer expectations.
Operations & Coordination
* Allocate workload across orders, registrations, and export documentation.
* Provide cover for Export Administrator duties as needed.
* Ensure processes comply with company procedures and regulations.
Team Development
* Train, coach, and support team performance and capability.
* Assist with attendance, holidays, and performance management.
* Foster a collaborative, high-quality service environment.
Performance & Improvement
* Monitor KPIs (accuracy, response times, service levels).
* Support reporting and identify process improvements.
* Maintain and enhance procedures and best practices.
Compliance
* Ensure confidentiality and adherence to company policies.
* Support export and documentation compliance requirements.
Requirements
* Previous team leadership/supervisory experience.
* 3+ years' export industry experience or similar is preferred
* Background in fast-paced customer support or export administration.
* Strong customer service and communication skills.
* Proficient in Microsoft Office and IT systems.
* Experience with registrations, dossiers, and regulatory liaison.
* Proactive, self-motivated, and results-driven.
* Strong judgment, initiative, and teamwork.
* Flexible, adaptable, and able to maintain confidentiality.
* Willing to travel (UK/Ireland and occasionally abroad).
* Full driving licence, own transport, and right to work.
For more information on this role please reach out to Jack Groves @ VANRATH for more information.
#J-18808-Ljbffr