Job Description
IT Breakfix EngineerSuccessful candidates need to have an active SC Clearance6 Months InitialSite based - 5 days a week onsiteDerby£25.15 per hour UmbrellaOur client is looking to recruit a Breakfix Engineer to join them on a 6-month initial contract. This is a contract role that is Inside IR35. Please note that Successful candidates need to have an active SC Clearance.Job DescriptionIT Break fix Engineer working with the Working with Hardware team providing break fix and hardware diagnostics; and physically changing IT Set ups or deployments of new kit.Key responsibilities include:
* Potentially supporting on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment.
* Provide expert hardware support via Tech Bar support
* Responsible for proactive updating of customer and resolution of service.
* Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
* Liaise with onsite support engineers and within other sites.
* Manage all incoming calls, emails to the data centre support function.
* Liaise with third party suppliers to report and escalate customer problems.
* Respond to customers within agreed SLA.
* Follow escalation processes; tickets to support management and other teams as required.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.