We are seeking an experienced ICT support / field engineer to join our established and growing team on a full time basis, covering a wide range of ICT duties for a specialist Education focussed managed service provider. The applicant should be a highly motivated individual who is looking to develop their skills within the field of I.T. This is a customer-facing role and therefore good communication skills and a professional attitude are essential. The role involves providing support and consultancy by telephone, remote support and on-site on a day to day basis. The successful applicant will attend daily site visits in Thurrock and Basildon areasand possibly further afield on the rare occasion, which will require a full UK driving license and use of a car is essential. As an IT Support / Field Engineer you will have a good understanding of the following: Previous experience and/or qualifications in current Windows Server products and services (Active Directory/DNS/DHCP/Group Policy) Strong administration and maintenance of Microsoft Office 365, Microsoft 365, Intune, Google Education etc Desktop and Server Hardware upgrade/installation and troubleshooting A good knowledge of up to date Windows desktop operating systems and applications Helpdesk system (managing, responding to support requests with SLAs) Good networking experience (TCP/IP topologies, switches, routers) Anti-Virus, Anti-Spam, Firewalling, UTM and security solutions Onsite and Offsite backup and recovery services and procedures Requirements: 1+ years relevant experience A full UK driving licence and vehicle An Enhanced DBS (the cost of which will be met by the employer). Good communication skills A willingness and enthusiasm to learn Salary: @ £32,000 neg On-site parking Car mileage payments from home to site Company pension scheme Company reward scheme
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