Retail Supervisor Emmaus Hull & East Riding
Terms and Conditions of Employment
* 37.5 hours/week over 5 days, Monday to Saturday, :30pm. Every Saturday.
* Maternity cover
* Annual Leave – 25 days per annum plus bank holidays. Retail team members will routinely work B/H and be given time in lieu.
* Stakeholder pension.
* Training & Development – Individually tailored.
* A 24/7 employee assistance scheme is available.
* Wellbeing support & organisation initiatives.
Retail operations summary of role:
· To drive the Emmaus enterprise sales and achieve targets whilst supervising daily functions.
· Help to lead a team to deliver great customer service to our donors and customers.
· Work with the local community to generate sufficient donated stock to drive sales.
· Help to recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
· Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
· Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
· Drive gift aid contributions and initiatives.
· Manage logistics of collections and deliveries.
· Act as a brand ambassador for Emmaus Hull & East Riding, supporting in store and social media campaigns to promote the brand and national fundraising initiatives.
General
· To ensure activities are inline with quality management, health and safety, legal stipulations, policies and general duty of care and professional boundaries.
· To be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including holiday/sickness cover, and participation in team meetings, attend 1:1's and appraisals.
· To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.
· Support, supervise and develop training for companions and volunteers.
· Participate in wider Emmaus activities.
· Be flexible and work in any retail area to support smooth operations – including covering sites when needed.
· Training will be given/arranged as necessary.
Essential
* Previous retail experience
* A strong communicator with excellent organisational skills
* A highly self-motivated, positive and resilient individual
* The ability to build and maintain positive working relationships with a variety of people
* Confidence working well on own initiative
* Experience of working in retail management is highly desirable, as is experience working in the charity retail sector
* Clean driving license
Personal Characteristics
· Recognises, responds and adapts appropriately to change easily
· Flexible and adaptable to meet the needs of the community and business
· Effective communication skills - including written, verbal, listening skills
· Enthusiastic with a 'can do' attitude
· Has an understanding of and empathy for in the work of Emmaus, and an ability to uphold Emmaus's values
· Ability to maintain professional boundaries
· Strong emotional resilience and able to identify when external support is needed for self and others.
Job Types: Full-time, Temporary
Pay: £23,809.50 per year
Benefits:
* Company pension
* On-site parking
Experience:
* Retail management: 1 year (preferred)
* Retail sales: 2 years (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person