Perm hybrid role ideal for a go-getter, happy to really 'own' a set of customers for all of their admin and Account Management needs.
Ideally 3 days office and 2 days work from home, Tuesdays always office based but the other days can be flexi.
This French company is an Electronic Components co with a global presence.
/This is their UK Sales office, with 4 staff.
A unique opportunity for a go getter, a chaser, someone who is outgoing and joins in with the team who is a brilliant interface to clients with reference to their orders, their admin and their enquiries
- Essentially you are there to support the sales team in the following duties:-
WHAT ARE YOUR RESPONSIBILITIES?
You will be directly involved with the sales operation and have the following responsibilities:
· Work collaboratively with colleagues to improve customer satisfaction
· Process quotes, process orders, place orders, update account records where required
· Generate weekly reports to support both customers and the sales team
· Actively assist with the Quality Management System
· Respond to customer enquiries via phone, email, or in person
· Resolve customer issues and complaints in a professional and timely manner
· Provide accurate information about products, services, and policies
· Maintain and update the CRM systems, ensuring accurate tracking of leads, opportunities, and customer communications
· Provide general administrative and clerical support to ensure smooth office operations
· Explore opportunities to add value to job accomplishments
· Coordinate between departments to ensure effective communication and execution of sales strategies
QUALIFICATION / SKILLS
· Strong communication skills, both verbal and written
· Extremely organised and the ability to multitask
· Building relationships and customer oriented
· Attention to detail and a proactive mindset
· Excellent time management
· Prioritisation and problem-solving
· Familiarity with office and CRM software such as Salesforce
· Ability to work independently and as part of a team
WHAT PROFILE ARE WE LOOKING FOR?
We are looking for a friendly, reliable, and customer-focused individual to join our team.
The successful candidate will be responsible for providing excellent support to customers, handling enquiries, resolving issues efficiently, and always ensuring a positive customer experience.
Providing executive-level support to the sales team to ensure efficient operations, effective coordination of activities, and to help drive sales growth and increase company turnover.
To be successful you should be able to build instant rapport and anticipate the customer needs.
Furthermore, maintain accurate records of customer needs.
Pls note there is no free parking but the location is very near Reading station.