The Performance and Quality Lead is an exciting new position within the expanding pan London Drive team, a high risk / high harm domestic abuse perpetrator intervention. You will be a key part of the senior leadership team, working alongside the Service Manager, Team leaders and Advanced Practitioner to ensure high quality case management across the workforce, consistency in recording, enhanced practice and reduced domestic abuse risk. You will ensure opportunities to reduce domestic abuse risk are utilized and each case gains an enhanced level of care and attention.
Responsibilities
Quality Assurance
* Regularly review Drive cases to identify good practice and areas for development in line with gold practice and Respect Accreditation Standards.
* Feedback reviews to Service Manager and Team Leaders in a timely manner.
* Identify emerging practice themes and subject matter for practice development.
* Review and quality assure case studies, collating good practice examples to feedback on a borough, BCU and/or Pan London basis.
* Conduct observations of case managers in service user and multi-agency meetings and feedback good practice and areas for development.
Performance
* Support the team to enhance collection of demographic data.
* Assist in identifying multi-agency information sharing challenges and work alongside the local case manager and senior leadership team to address these.
* Create and implement a 3-month check and review system to minimize case drift and ensure Drive adds maximum value across London.
* Enhance collation of service user feedback, ensuring this is gained in written and verbal form.
* Complete mid-behaviour, change reviews with service users and feedback to case managers.
* Support the senior leadership team to conduct Practice Supervision with Case Managers when required.
* Collate professional feedback of their experiences of Drive to support case manager development and highlight outcomes.
Interagency work
* Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes, and contribute to the evaluation of service activities.
* Understand and implement institutional advocacy by pro-socially challenging partner agencies, acknowledging best practices and striving for change.
* Facilitate case consultations with external agencies to identify opportunities to reduce risk and assess appropriateness for Drive.
* Work closely with other professionals to ensure risk management and safeguarding duties are met.
* Develop and maintain effective partnership working with statutory, private, and voluntary agencies to address domestic abuse issues.
* Be flexible and willing to work in all environments.
Recording and administration
* Maintain high standards in case recording, understanding the importance of timely documentation according to gold practice.
* Be aware of Respect accreditation standards for case audits.
* Ensure all required information is entered into the Drive case management system.
* Maintain weekly, accurate, and secure audit trails of all communications.
* Possess strong organizational skills and knowledge of Microsoft Excel.
* Comply with data protection and information sharing protocols.
General
* Stay updated and compliant with relevant legislation, policies, and codes of conduct, including GDPR.
* Represent the service at local events; deliver training and presentations as required.
* Contribute to learning and service improvement through feedback and reflective practice.
* Review individual and team practice regularly and undertake training.
* Act with integrity and respect in all interactions.
* Make defensible decisions, record appropriately, and be accountable.
Experience: Essential
* Experience working within a public protection/safeguarding multi-agency setting (e.g., child protection, vulnerable adults, MARAC, MAPPA).
* Managing safeguarding issues and procedures.
* Writing and presenting information formally and informally to diverse audiences.
* Working within legislative frameworks to influence and encourage partnership working.
* Reliable and timely reporting, meeting deadlines.
* High-level knowledge of domestic abuse, including familial abuse, coercive control, and risk assessment.
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