Bromford Gloucestershire, England, United Kingdom
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Bromford Gloucestershire, England, United Kingdom
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Contract: Permanent
Location: Tewkesbury, Gloucestershire (GL20)
Workstyle: Roaming
Application Closing Date: Sunday 29 June 2025
At Bromford, we’re on a mission to enable people to thrive—and we know that starts with designing services that truly work for the people who use and deliver them. We’re looking for a passionate and practical Service Improvement Delivery Lead to help us transform how we work, putting lived experience and frontline insight at the heart of every change we make.
What You’ll Be Doing
In this key role, you’ll lead people-led service redesign projects that are grounded in real customer and colleague experiences. You’ll apply Lean thinking and improvement tools to uncover root causes, reduce waste, and co-create better ways of working.
You’ll facilitate co-design workshops and improvement sprints, translating insight into practical, measurable change. Working closely with teams across the organisation, you’ll develop clear improvement plans, coach through uncertainty, and help embed a culture of continuous learning and shared ownership.
You’ll also align your work with strategic priorities like regulatory compliance, digital transformation, and customer engagement—ensuring improvements are joined-up, sustainable, and meaningful.
What You’ll Bring
* Significant experience leading service improvement in social housing or public services.
* Strong knowledge of Lean methodology and its practical application in service settings.
* Skilled facilitation and stakeholder engagement, even in the face of resistance.
* High emotional intelligence and the ability to build trust and influence outcomes.
* Strong data literacy and the ability to turn insight into action.
* Experience delivering improvements that are both customer-focused and operationally sound.
* Familiarity with housing operations and regulatory frameworks (e.g. Consumer Standards).
* Project delivery experience using Agile, PRINCE2, or similar methodologies.
Qualifications
* Degree-level education or equivalent experience.
* Qualifications in Lean, continuous improvement, or change management (e.g. Lean Six Sigma, APMG).
* Project management certification (e.g. PRINCE2, Agile).
* CIH or other housing sector qualification (desirable).
Why Bromford?
We’re more than just a housing provider—we’re a values-led organisation that believes in doing the right thing, being bold, and helping people thrive. Whether it’s through safe homes or better services, we’re here to make a difference.
Ready to Shape the Future?
Please submit your application by Sunday 29 June. Interviews are likely to take place week commencing Monday 7 July 2025. We’re excited to hear from people who are ready to lead change with curiosity, compassion, and purpose.
About Us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing
Documents
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Non-profit Organizations
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