Job Description
Novotel London Blackfriars are looking for a fun and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and holidays, in line with business needs.
Key Responsibilities
Front Office Operations
* Oversee the daily operation of the Front Office department, ensuring all service standards are maintained
* Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters
* Manage room inventory and guest arrivals to ensure smooth and efficient operations
* Handle VIP guests, group arrivals and high occupancy periods with attention to detail
* Support revenue growth by analysing market trends and encouraging effective room upselling
* Ensure exceptional customer service is delivered at all times
Team Management
* Recruit, train, mentor, and develop Front Office team members
* Conduct performance reviews
* Prepare departmental rotas and lead regular team meetings
* Maintain high standards of presentation, professionalism and service within the team
* Foster a positive and productive working environment
Qualifications
About You
* Previous experience (1–2 years minimum) in a similar Front Office management role within hospitality
* Strong working knowledge of Opera Cloud
* Proven ability to multitask and make effective decisions in a fast paced environment
* Excellent communication skills
* Strong leadership qualities with the ability to motivate and develop teams
* A strategic and operational mindset with a passion for hospitality
Additional Information
* Salary of £42,000 per annum
* Up to 10% annual bonus
* Pension scheme
* Discount card for Accor Hotels worldwide
* Complimentary UK hotel stays (subject to availability and T&Cs)
* Ongoing training and development opportunities
* Additional holidays with length of service
* Recommend a friend scheme
* Employee Advisory Service
* Additional employee benefits and wellbeing support
If you are a dedicated hospitality professional looking to take the next step in your career within a supportive and dynamic environment, please apply!