Description It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us. We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’. We’re looking for people that may have the skills and experience to join the Fire Safety Team. Some understanding of Fire Safety in Housing would be desirable, but it is not essential. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all! About the role Providing comprehensive administrative support to Cornwall Housing tenants, leaseholders, and other customers. Working with communities and neighbourhoods, you will assist our customers by providing an exceptional and friendly service, responding to a range of daily enquiries and issues. This is a great opportunity for someone who wants to make a difference in our local communities by offering friendly support. The role duties include: Being the customer contact, engaging personally with all customers for Cornwall Housing Liaising with our customers during works to their homes including face to face visits, community engagement events, customer satisfaction surveys & contractor quality management surveys, and all complaints management Meeting with customers across Cornwall to assist with queries and grievances, signposting to the correct service area where necessary, and facilitating effective communication between customers and Cornwall Housing Contributing to the production of bespoke communication plans for resident engagement Supporting the team including responding to information requests and undertaking research and analysis as requested Liaising closely with the managers of the services, to provide seamless support in the management of cases, complaints and ongoing enquiries Providing information to customers whilst resolving core problems and enquiries and escalating as appropriate Dealing with customer and public enquiries ensuring customer care is of a high standard About you To be successful, you’ll be/have: Possess relevant housing related vocational/ professional qualification, or demonstrates relevant experience Demonstrate attention to detail and analytical skills with the ability to interpret information, solve basic problems logically and make appropriate and timely decisions relating to housing enquiries and the need for escalation Have experience of translating and implementing/ delivering strategies, policies and practices that deliver improved services for customers/service users in a more efficient way To find out more about the role and requirements, please view the Role Profile. Our offer to you Salary: £26,939.00 – Pro Rata Working Hours: 29.6 hours per week Contract Type: Permanent Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 1 day per week. What you’ll get from us in return is: A challenge like no other – Cornwall is unique and so are we! A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work A senior management team who will listen and support you, and encourage your ideas and creative thinking Investment and support in your continuous learning and development Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal And a chance to really make your mark Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement. The planned closing date for applications is Sunday 3 August 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So, we recommend that you please submit your application early. Interviews are planned for the Wednesday 13 August 2025 We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible. Contact us If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all! Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/