Job Title: – H2H Customer Service Coordinator Job type: 12 months Work type: 1 day from home every week Salary: £13.50 per hour Location: SL6 4XE-Maidenhead Working mode: Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months. Only depending 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75) On call segment Responsibilities * Provide the highest levels of customer care to both patients and health-care professionals * Stock check and arrange patient deliveries via telephone and email * Answer patient and stakeholder enquiries, resolving all queries that might arise * Troubleshoot feeding pumps * Use our internal database (CRM system) to place orders and log all patient and health-care professional communication * Communicate with internal & external stakeholders by phone & email * Manage daily workload as delegated by lead coordinator Requirements * Experience in customer service preferred but not essential * IT Proficient * Proficient in using two monitors * Professional and confident telephone manner * Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens) * Able to drive or reach site with ease