Retail Store Manager – 40 hour contract
We don’t just sell products. We inspire reading, learning, creativity and play. The Works. It literally means everything. Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone.
Mission
* Lead, coach and develop the team to deliver excellent customer service and achieve store targets.
* Lead by example as a brand ambassador representing The Works and inspire the team.
* Take full ownership of store performance, using data and insights to drive results.
* Ensure high standards of visual merchandising, stock availability and store presentation.
* Recruit, onboard and train new team members, building a high‑performing, engaged team.
* Manage rotas, payroll and operational tasks to ensure efficient day‑to‑day running.
* Maintain compliance with health & safety, cash handling and loss prevention policies.
* Foster a positive, inclusive and supportive team culture where people feel developed and genuinely cared for.
* Collaborate with your Area Manager, other stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Skills and Behaviours
* Proven experience in a retail management role.
* Strong leadership and people development skills.
* Commercially focused with a track record of delivering results.
* Excellent communication, planning and organisational abilities.
* Confident using data to inform decisions and improve performance.
* Flexible, resilient and able to adapt to changing priorities.
* Experience in a high‑volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience managing recruitment, training and performance processes.
* Tech savvy with using back‑office systems, EPoS tills, emails and video calls.
Additional Leadership Responsibilities
* Inspire and motivate the team in line with our employer brand, values, behaviours and purpose.
* Lead the team to reach their potential and steer the store to break records.
* Work collaboratively with support departments and peers.
* Provide constructive feedback to improve the store and support your team’s well‑being and aspirations.
Benefits
* 25% colleague discount plus exclusive double discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family friendly leave – enhanced maternity, paternity and adoption pay.
* 33 days holiday, including bank holidays.
* Stream – claim early access to 50% of your wages as you earn them.
* Can‑Do Academy – grow your skills and career with access to further training and development.
* Share scheme – ownership opportunity in The Works.
* 24/7 support for you and your family through partnership with the Retail Trust.
* Healthcare cash plan to support everyday healthcare costs.
* Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.
Diversity, Inclusion and Reasonable Adjustments
At The Works we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours, flexible working and reasonable adjustments for interviews.
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