Skills and experience
Deep technical proficiency in the Atlassian Jira, Confluence, JSM and apps.
Key skills include managing workflows, permissions, issue types, fields, automations, integrations, and automations.
Hands on experience in Atlassian Data Center and Cloud products.
Atlassian Data Center products Jira, Confluence, JSM and apps migration to Atlassian Cloud.
Experience in standardizing and governing the Jira and Confluence services at Enterprise level.
Expertise in agile delivery ,including Scrum and Kanban ways of project delivery.
Experience Incident, problem and change management
Automating the manual tasks to reduce the toil.
Improving the service resiliency
Roles and responsibilities :
Active contribution in the Atlassian Cloud migration work.
Define the standards by applying best practices on tasks and project tracking, collaborative documentation i.e. jira and confluence services respectively.
Understand the User journey's and define/implement the governance process such as process to evaluate the apps, integrations, customizations etc. and approve/reject, onboarding processes.
Decision making considering the cost implications, user impact, system impact.
Contribution in defining the strategies, roadmap/milestones planning, OKR's.
Contribution to fix the technical debts, problem solving with proper RCA.
Customer/User and stakeholder Engagement.
Lead/drive the work in collaboration with the POD members.
* Incident, problem, and change management.