Benefits
* Refer a friend for £1000 bonus which is unlimited!
* Generous holiday entitlement
* Day off for your birthday
* Staff awards
* Hotel and airline discounts
* Employee Assistance Programme
* OUR COMPANY CULTURE IS... Bright, Energetic, Fast Paced and Rewarding.
* Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Role Purpose
This role plays a vital part in the Management Information team, supporting internal and external customers, colleagues, and suppliers. It involves producing clear, accurate reports, enabling effective use of reporting platforms, extracting and transforming data, enhancing data quality, developing data-driven solutions, and supporting the organisation’s wider data strategy.
Responsibilities
* Collect and analyse data from a range of internal and external sources.
* Maintain report samples, schedules, and documentation.
* Manage and respond to ad‑hoc analytical requests.
* Administer the department’s helpline system.
* Identify opportunities to standardise and streamline MI products.
* Drive improvements in data quality and accuracy.
* Scope, test, and support new development initiatives.
* Produce and deliver monthly MI and reports in line with customer SLAs.
* Contribute to the delivery and ongoing support of customer‑facing online tools.
* Collaborate effectively with teams across the organisation.
Skills and Experience
* Proven experience in an MI, reporting or data‑focused role.
* Strong practical experience using Microsoft Excel for analysis and reporting.
* Experience producing regular management reports and responding to ad‑hoc data requests.
* Exposure to data visualisation tools (Power BI, ThoughtSpot or similar) is desirable.
* Experience working with multiple stakeholders and supporting end users.
* Strong analytical skills with a high level of accuracy and attention to detail.
* Confident using initiative and sound judgement to resolve queries and prioritise workload.
* Travel industry experience beneficial but not essential.
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