Job Description
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes.
We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We're now looking for an IT Service Transition Lead to join our team in either Basingstoke on a 12 Month Fixed Term Contract, combining both office and home working.
The Role:
As an IT Service Transition Lead, you'll help us ensure new IT services are transitioned seamlessly into live operations, from operational readiness planning through to Early Life Support (ELS), Hypercare, and final handover into business-as-usual (BAU).This role will also provide occasional cover for Service Design responsibilities in line with project demand, ensuring continuity and consistency across the service lifecycle.
You'll work closely with project teams, service owners, IT operations, and external partners to ensure all acceptance criteria are met, and that services are stable, resilient, and fully supportable before going live.
What You'll Be Doing:
1. Leading all service transition activities providing ad-hoc support and input to Service Design activities to maintain service continuity and seamless transitio...