Service Desk – 1st Line Support Engineer
Salary: £23,910 per annum
This role is office-based.
Full-time: 37.5 hours per week (Shift patterns on a rota: 07:00 am – 3:00 pm, 8:00 am – 4:00 pm, 9:00 am – 5:00 pm, 4:00 pm – 12:00 am, weekend hours 7 am – 7 pm)
We’re creating brighter days with fresh challenges and exciting opportunities. As a 1st Line Support Engineer at City and County Healthcare Group, each day offers new experiences and the chance to make a meaningful difference to our clients’ lives and your career.
Job Description
This role involves providing first-level IT support and administrative duties to end users seeking IT assistance. Responsibilities include handling basic IT support requests such as password resets, creating user accounts, amending file permissions, and performing basic configuration tasks on our key operational systems. You may also support the Desktop Services team in provisioning mobile devices and imaging laptops.
Qualifications
You should have a passion for IT and a desire to develop your IT support career. You must be quick to absorb and retain information, highly self-motivated, detail-oriented, and possess strong analytical and problem-solving skills. The ability to prioritize and execute tasks effectively in a high-pressure environment is essential. Experience working in a team-oriented, collaborative setting with excellent customer service skills is also required.
Additional Information
We provide thorough training and opportunities for development through self-directed learning, coaching, e-learning modules, and further qualifications. You will be supported in your career growth within your branch or across the wider City & County Healthcare Group. We aim to empower you to take pride in your impactful work.
Our benefits include:
* Your birthday off*
* Occupational Maternity and Adoption Pay
* Occupational Paternity Pay*
* Death in Service Payment*
* Occupational Sick Pay
*Terms and conditions apply.
We celebrate our talented and committed workforce, driving positive change in the care industry. As the UK’s largest care provider, we offer significant career opportunities, stability, and security. Join us on our journey to transform care.
City and County is an Equal Opportunities Employer.
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