Job Description
Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Junior Arrears Specialists to join our dynamic and growing team in Uxbridge, London.
We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.
This is a hybrid role, with the expectation of 3 days per week office attendance following a 6 month period of office based training.
As an Junior Arrears Specialist, you will be developing your skills in:-
1. Delivering accurate and timely processing of mortgage administration activities and other various daily tasks.
2. Regular communication with customers who are experiencing payment difficulties.
3. Discussing and negotiating arrears workout options e.g., arrangements, capitalisation, loan workouts, shortfall sales, etc.
4. Monitoring agreed workout strategies to ensure they are complied with and taking further action where appropriate.
5. Creating and submitting referrals to your line manager for all requests outside mandate.
6. Analysing p...