Serco is looking for a receptionist to provide related duties at MOC Hawthorn and undertake a range of administration and clerical work in support of the Serco SDW Contract. Undertake a range of service delivery activities within the office environment including mail room, room bookings, photocopying, filing and data retrieval, including efficient operation in supporting Registry, Security and the FM team. The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.
* Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
* Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
* Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately.
* Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
* Strive to continually improve service provided to the customer.
* Efficient operation of Matrix Meeting Room Booking system.
* Operate local Registry administration, maintaining the register of protectively marked files including internal movements/booking couriers for despatching high-level items, destructions, and auditing.
* Raise Help Desk requests on the CAFM system.
* Manage mail in / out.
* Carry out admin tasks such as, but not limited to, copying, scanning, binding, shredding, and laminating.
* Keep the Reception area in clean and tidy.
* Any other reasonable tasks as requested by the FM Finance & Compliance Manager
What we offer
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Salary
Salary: salaries with annual reviews
Benefits
* Pension: Up to 6% contributory pension scheme
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
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