Job Description
We are seeking a skilled IT Support Engineer to join our team. The successful candidate will play a key role in maintaining our IT infrastructure, resolving technical issues efficiently, and ensuring our systems run smoothly to support day-to-day operations.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, troubleshooting complex problems, and providing excellent customer service.
* Provide technical support to end-users via phone, email, and service desk tickets.
* Perform routine maintenance checks on key systems, addressing any failures proactively.
* Manage installation, configuration, and troubleshooting of end-user hardware, software, and peripherals.
Key Responsibilities
1. Serve as the first point of contact for end-users needing support, both onsite and remotely.
2. Handle incoming requests via phone, email, and service desk tickets, prioritizing and resolving issues within agreed SLAs.
3. Accurately document hardware-related tasks and contribute to team knowledge sharing.
Requirements
* 2+ years in a technical desktop support role with strong troubleshooting skills.
* In-depth knowledge of Windows Client OS, networking principles, and Active Directory.
* Familiarity with Microsoft 365, remote management tools, and ticketing systems.
What We Offer
* A supportive and inclusive team culture
* Opportunities for professional development and training
* Hybrid working options