Job Role: Technical Service Support Assistant (Apprenticeship)
Working Hours: Monday to Friday, 9:00-17:00 - flexible to meet the needs of the business
Salary: £13.45 per hour
Location: Anchor Group Services HQ - Carlton House, Chester Business Park, CH3 9QE
Reporting to: Technical Services Director
Overview
An exciting opportunity has arisen to join Anchor Group Services as a Technical Services Support Assistant. This is a hands-on apprenticeship role, providing practical technical and administrative support to ensure our IT and security systems are set up, maintained, and operating effectively across the business.
This position is ideal for someone starting their career in IT or technical services, as it combines on-the-job experience with structured learning through an approved apprenticeship programme. You will work closely with the Technical Services team to support the deployment, configuration, and maintenance of IT and security systems, helping our teams and clients deliver exceptional service.
You will gain practical experience across a wide range of technical systems including IT hardware, software platforms, CCTV, access control, and remote monitoring solutions while developing skills for a career in IT or technical services.
Main Responsibilities:
* Provide first line IT support for minor issues, software installations, and equipment setup.
* Assist with the configuration and preparation of IT equipment including laptops, PCs, mobile phones, and routers.
* Support the setup, deployment, and maintenance of security systems including CCTV and access control.
* Deploy and maintain customer dashboards, ensuring accurate and timely delivery to meet client needs.
* Build and maintain electronic forms and document libraries for use by field-based staff and internal teams.
* Provide remote support to engineers and clients to resolve technical issues.
* Maintain accurate records of equipment and support stock management processes.
* Assist with scheduling and coordination of engineer diaries and on-site installations.
* Help document technical processes and update internal systems.
* Support the delivery of technical projects, system rollouts, and pilots.
Requirements
* Passion for technology and interest in IT, technical support, or security systems.
* Basic understanding of networking, IT hardware, or coding is desirable but not essential.
* Strong organisational and problem-solving skills.
* Good communication skills and ability to work collaboratively in a team environment.
* Enthusiasm for learning and developing technical knowledge.
* Full UK driving licence - desireable
Benefits
* 20 days holiday per annum + 8 bank holidays
* Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
* Stream – access to pay as you earn it
* Cycle to Work Scheme Available
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
* Reward and Recognition awards
What’s Next?
If you think you have what it takes, APPLY NOW and we'll be in touch.
Other companies may call this role: Technical Support Coordinator, Technical Services Administrator, IT Support Assistant, Technical Operations Assistant, Service Desk Support Assistant, Technical Support Specialist, Technical Services Officer, IT Services Support Assistant, Technical Helpdesk Assistant, Technical Support Technician, Technical Services Representative, Technical Support Associate, Technical Support Assistant, Junior Technical Services, IT Apprentice, Technical Services Trainee
Within commuting distance of: Chester, Wirral, Liverpool, Manchester, Warrington, Wrexham, Ellesmere Port, Mold, Flint, Runcorn, Widnes, Birkenhead, Wallasey, Heswall, Bebington, Neston, Frodsham, Helsby, Tarporley, Winsford, Northwich, Crewe, Nantwich, Buckley, Hawarden, Queensferry, Ruthin, Great Sankey, Prescot, St Helens, Flintshire, Cheshire, Denbighshire.