Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? If so, wed love to hear from you! We are is seeking aCustomer Services Officerto join a dynamic Customer Services Team. Youll be the first point of contact for residents, visitors, and stakeholderswhether face-to-face, by phone, or digitallyproviding helpful, professional, and empathetic support. Key Responsibilities: * Deliver excellent customer service in our Customer Service Centre and Reception. * Resolve queries at first contact or signpost customers to the appropriate services. * Undertake training on Council services and systems, including CRM. * Support the transition to more automated and digital customer journeys. * Assist in coaching and mentoring new team members and colleagues from other departments. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as: 1. 24/7 access to NHS approved GP telephone support and prescription services. 2. Access to the UK's largest employees discount platform. 3. Specialist medical assistance and support hotline. 4. Weekly pay.
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