Job Overview
South Warwickshire University NHS Foundation Trust is recruiting a Community Wellbeing Hubs Administrator for Ellen Badger Hospital. The role is fixed‑term, full‑time (Band 3) with a salary of £25,760–£27,476 per year. Reference number 203‑C570.
Key Responsibilities
* Provide a warm, welcoming reception service for staff, patients and visitors.
* Give non‑clinical information about appointments, processes and procedures.
* Direct patients/clients to the appropriate departments and handle queries at the reception desk.
* Use the hospital IT systems (Lorenzo and Emis) to view, retrieve and manage patient information and appointment schedules.
* Process telephone calls and internal/postal correspondence.
* Arrange patient transport with ambulance services and resolve transport issues.
* Coordinate activity and maintain a booking system for Community Wellbeing Hubs at Ellen Badger, Stratford Hospital and Lillington Health Hub.
* Schedule room bookings, manage social media posts and maintain diaries to avoid clashes.
* Maintain noticeboards and leaflets in the Hubs, ensuring up‑to‑date information is available in multiple formats.
* Support the facilitation of pop‑up events linked to Trust priorities and national initiatives.
* Administer Volunteer Management Software (Better Impact) to record roles, activities and hours.
* Recruit, induct, train and support volunteers, ensuring confident operation within their roles.
Required Experience & Skills
* NVQ 3 in Business Administration or equivalent and good level of general education (GCSE English & Maths or equivalent).
* Experience with Microsoft Office (Word, Outlook, Excel) and other electronic systems.
* Ability to maintain accurate records and analyse data.
* Strong written and verbal communication; excellent interpersonal skills.
* Experience coordinating multiple diaries/room bookings.
* Ability to work unsupervised, manage workload, meet deadlines and handle pressure.
* Knowledge of equality and diversity issues.
* Desirable: knowledge of hospital IT systems (Lorenzo/Emis).
* Desirable: knowledge of the volunteering sector.
Personal Qualities
* Highly organised with attention to detail.
* No discriminatory attitudes or behaviours.
* Team‑oriented, flexible and pragmatic.
* Committed to high quality standards and building strong working relationships.
* Willingness to travel between sites and support others during periods of pressure.
Other Information
Disclosure and Barring Service check required; the role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applications from job seekers requiring Skilled Worker sponsorship are welcome.
For questions, contact Community Wellbeing Hubs Manager Karen Parker at karen.parker@swft.nhs.uk or 07392282351.
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