Job Description Southeastern recognises the value of every individual employee and offers benefits that reflect this. As well as a generous salary, we offer an comprehensive benefits package which includes; A Contributory Final Salary Pension Scheme Free rail travelon Southeastern andGTR rail services (extends to family members for leisure/educational travel) After a qualifying period, reduced rate travelon other train operators, including European services 30 days annual leave entitlement(which includes bank holidays) Access to anarray of discountsfor retail and leisure products through our benefits scheme. Family friendly benefitsincluding enhanced maternity/paternity leave, parental leave and carers leave. Full training, a nationally recognised qualification and free uniform Job Introduction As soon as a passenger gets on one of our trains it is up to you to ensure they feel welcome, comfortable and safe. Whether youre greeting them or issuing them with a ticket youll adopt the same polite, personable, professional approach. Issues with Passengers tickets, and especially delays can be distressing for our Passengers. At those times, the quality of your communication skills and your attention to detail are paramount. By applying excellent decision making skills and ensuring you stay calm under pressure you will be ready for any problem that comes your way. Youll also need to be comfortable with responsibility, as youll be looking after the safety and security of thousands of people every day. With a mixture of classroom and work based learning, you can qualify to become a Southeastern Conductor within around 3 months and gain the skills required to deal with any possible circumstance. On appointment into a Trainee Conductor role you will be enrolled into the Conductor Apprenticeship Programme which will lead to a nationally recognised qualification. You will be given full vocational training (including functional skills) to ensure you have the skills, experience and knowledge required for the role. Working here You will work a varied shift pattern, which includes weekends, bank holidays and nights. You may be required to start work before the first train in the morningand some shifts will mean you will finish after the last train has dispatched for the evening so ideally you will have your own transport to get to and from your place of work. Interested? Click apply and submit your application to be consideredfor these exciting opportunities. The Ideal Candidate To be considered for these opportunities, you should demonstrate the following in your application: Face to face customer service experience Cash handling experience A passion fordelivering excellent customer service Communication skills Ability to work calmly and make decisions under pressure Ability to work on own initiative Resilient and able to remain professional in confrontational situations IT skills You must: Live within a 15 miles of the Depot you are applying for - this important toensure that there is adequate rest between shifts and that your journeys to and from work are as safe as possible. Be over 18 years old Are you interested in finding out more about all of the different types of roles Southeastern have to offer? Then register your interest today to attend one of our Recruitment Webinars by following the link below: Please note that if we receive a high number of applicants then we may have to close the job earlier than stated