Are you a commercially driven Account Manager looking for your next challenge?
At Whistl, we’re looking for a confident and proactive Account Manager to manage and grow a portfolio of predominantly government customers, delivering strong commercial performance and exceptional service.
This is a field-based role where you will take ownership of key client relationships, identify growth opportunities, and drive retention, revenue, and profitability across your portfolio.
We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity.
Apply today to take the next step in your career with Whistl.
Key Responsibilities
* Manage and develop a portfolio of key customers within a defined territory
* Deliver against commercial targets including revenue, volume, and margin
* Build and deliver effective account plans to drive growth and retention
* Identify upsell and cross‑sell opportunities across Whistl services
* Lead client meetings, reviews, and contract renewals
* Analyse customer data to identify efficiencies and improvements
* Provide accurate forecasting and support business planning
* Work closely with internal teams to ensure excellent service delivery
Benefits
* Annual leave enhanced with long service
* Company Pension
* Long service rewards: both financial and leave-based
* Health cash plan
* Life assurance scheme
* Critical Illness Cover
* Career development opportunities
* Access to a well‑established Employee Assistance Programme provider
* Company Car
* Access to our prestige benefits and rewards portal
* Other excellent benefits you’d expect from a market leader
Requirements
* Experience managing a portfolio of clients to a high standard, with at least two years’ relevant experience or an equivalent combination of education, training, and experience
* Good knowledge of the DSA and/or parcel industry
* Ability to understand and articulate customer needs and requirements
* Ability to lead face‑to‑face meetings with contacts at all levels within a customer base, e.g. operational contacts, commercial contacts, business owners
* Confident and clear verbal and written communication skills, including the ability to adapt communication style based upon the audience
* Ability to conduct face‑to‑face presentations to customers
* Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions
* Ability to establish and maintain effective working relationships with colleagues, managers and clients
* Ability to influence at colleague level
* Ability to prioritise and coordinate multiple work requirements to meet deadlines
* Full, valid UK driving licence essential
* Occasional overnight stays to meet business requirements
Desired Qualifications
* University degree or equivalent
* Industry qualifications, e.g. JIC Mail, Direct Marketing, Print certifications and accreditations
Additional Information
* Extensive use of telephone, video, and face‑to‑face communication
* Regular periods of sitting for extended durations
* Frequent domestic travel across the UK is required
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