Job Description
Positive Employment is currently recruiting for a Debt Recovery Officer for our client a local government organisation in Brent, London.
The successful candidate recover and enforce collection for debts including Council Tax, Parking and Road Traffic, Housing Benefit, Overpayments, Adult Social Care, Sundry Debt and/or any debt recovery portfolio managed within the organisation.
This role is a 6 month contract with the possibility to extend.
Duties and Responsibilities but not limited to:
* Recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the organisation in terms of all revenue and debt streams, the organisation’s ethical debt recovery policy.
* Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy.
* Provide advice, information and assistance with enquiries, relating to the collection of debt, resolution of service requests, complaints, subject access requests, freedom of information and other complex or specialist areas of casework as required based on service priorities.
* Take ownership of debt cases, making arrangements, pursuing payment, taking cases through the debt recovery process.
* Use a variety of debt recovery techniques to enable successful recovery of all debts and minimise financial and/or subsidy loss to the organisation, demonstrating sensitivity to the financial constraints clients may face balanced with the financial interests of the organisation.
* Acting as the first point of contact within the recovery and enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone and electronic queries.
* Ensure all cases are continually monitored through following up on arrangements that have been defaulted on and locating debtors who have absconded.
* Maintain accurate, appropriate and comprehensive records relating to customer accounts and contact.
Personal Requirements:
* Experience of working within a revenues and debt enforcement or similar environment.
* Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates’ court.
* Experience of following and adapting recovery processes to meet service needs.
* Experience of providing customer focused advice, information, dealing with enquiries, transactions and complaints.
* Experience in negotiation and influencing in a diverse, demanding and challenging environment.
Working Hours: 36hrs / 9:00am - 17:00pm / Monday to Friday
Pay: £26.11 p/h
Please note this role is within the scope of IR35.