Watford Gap - Assistant Manager - Retail Our Site Director, Matt at Watford Gap Services on the M1 near Daventry is seeking a passionate and experienced Assistant Manager to support our team to deliver outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment in WHSmith and have accountability for our Gaming area. Roadchef Motorway Services is a proud franchisee of WHSmith, one of the world's most iconic and most loved retail brands. With a rich heritage, vibrant store environment, and commitment to exceptional quality, we provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members. What we offer: Competitive Salary : Attractive compensation package with performance-based incentives. Benefits : Employee discount up to 70%, contributory pension after 3 months, 1 meals while on duty, employee assistance program, free parking, friends and family scheme. Growth Opportunities : Career development and advancement opportunities within the company. Training : Comprehensive training programs to support your professional growth. Your key responsibilities: Team Leadership : Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment. Customer Service : Ensure every customer receives exceptional service, creating memorable coffee experiences. Operational Excellence : Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations. Sales and Marketing : Support with strategies to drive sales and increase store profitability. Financial Management : Manage budgets, monitor financial performance, and report on key metrics. Brand Ambassador : Uphold WHSmith's brand values and ensure the store represents our commitment to quality and excellence. Experience : Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a shop/store environment plus: Leadership Skills : Proven ability to lead, inspire, and develop a team. Customer Focus : Strong commitment to delivering exceptional customer service. Operational Knowledge : Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting. Communication Skills : Excellent interpersonal and communication skills. Problem-Solving : Strong organisational and problem-solving abilities. Flexibility : Willingness to work flexible hours, including weekends and holidays. Who are we? We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.