French Customer Service Advisor
At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. As part of our agile team, you will be instrumental in upholding these values while delivering superior service on behalf of Puig, a luxury fashion, fragrance, and beauty company with a portfolio of world-renowned brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier and many more.
Please note, this role is a fixed term contract until 31/12/2025.
What you will be responsible for:
1. Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands.
2. Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
3. Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
4. Ensuring every customer interaction is customer-centric, leaving them with a positive, memorable experience.
What you’ll bring to the table:
5. A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
6. Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer.
7. Previous experience in a customer-facing environment, ideally within the beauty, cosmetics, or fashion industries.
8. Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand.
9. Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data.
10. Flexibility, professionalism, and a drive to continuously learn and improve in your role.
11. Strong social service etiquette, ensuring a seamless, personable experience with every customer.
Hours,