LOCATION: North East, S44 6BB
SHIFT PATTERN: Mon - Fri, 40 hours per week
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
Purpose: To support the strategic management of the organisation and to ensure the smooth running of the business on a day to day basis. To provide leadership, management and support to all stakeholders. To be innovative and drive forward quality in standards, by leading and developing teams in the delivery of exceptional service and continuous improvement.
Key Responsibilities
Service Provision
* Support and lead the delivery of services, with the General Manager and Site Managers, to meet the needs and exceed the expectations of customers within remit.
* Ensure effective monitoring of contracts and maintain them to company standards within specification.
* Build strong relationships with customers and ensure that teams follow suit, in accordance with their roles.
* Help with, and ensure teams react in a timely manner to, any issues that arise, support their resolution within the scope of the contract(s).
* Monitor the delivery of key performance indicators (KPI) and deliver improvement through teams.
* Identify customer service needs, propose and implement relevant solutions.
People Leadership and Development
* Build and sustain a high performing team, by providing clear direction, strong leadership and focused targets.
* Create internal succession and contingency plans and oversee recruitment, ensuring adequate headcount in your division.
* Lead the performance cycle, ensuring team is supported, appraised and developed.
* Manage poor performance, long-term sickness and employee relations matters appropriately, and follow relevant HR procedures.
* Identify training needs and liaise with relevant Training and/or Learning & Development Manager.
* Support the creation of harmonious working environments and proactively manage conflict at source, escalating as appropriate.
* Maintain fair and inclusive working environments, free from discrimination or prejudice.
* Ensure you are visible and contactable whilst on duty, and that plans are in place for escalation out of hours or during absence.
Business Administration
* Ensure the team are paid correctly, on time and with minimal errors.
* Ensure that all records relating to employment, including relevant qualifications and vetting, are maintained and updated as necessary.
* Oversee the teams’ holiday schedules and ensure that balances are not accrued unnecessarily across the year.
* Ensure that operational equipment and company assets are used and maintained appropriately.
* Ensure cost sheets are completed and/or updated accurately.
* Oversee the delivery of all contracts to budget.
* Oversee the invoicing and payment cycles, support the reduction of aged debt.
Quality Management and Health and Safety
* Ensure and promote safe working environments.
* Ensure site manuals are prepared and located on all sites.
* Manage risks, ensure risk assessments have been undertaken, and training has been delivered.
* Ensure that all company policies and procedures are always followed.
* Maintain and further own knowledge relating to relevant statutory and local legislation; ensure compliance to law.
* Ensure the reporting and investigation of incidents, accidents and near-misses takes place in line with policy.
* Complete relevant audits and questionnaires, and ensure remedial actions are taken where improvement is required.
Other
* Take a results-orientated approach to the role, ensure results are analysed/trended and understood; and that remedial actions are delivered.
* Assume commercial responsibility for contracts and drive financial performance.
* Develop and maintain performance reports/presentations in line with company standard.
* Support the growth of the business, by passing on potential sales leads, assisting with tendering exercises and presentations.
* Support any customer initiatives which could lead to longer term benefits to both the customer and ABM.
* Any other ad-hoc duties as reasonably requested by an appropriate member of the management team.
Personal Competency
* Leads and champions a customer focus approach.
* Acts decisively to address inefficient or under-performing areas of the business.
* Consistently strives to enhance existing services and promotes a positive results-driven culture.
* Participates in the development and implementation of strategic objectives and monitors’ progress.
* Manages resources and identifies solutions for effective working to ensure individual contributions can be maximised.
* Responds to inappropriate and non-inclusive behaviour.
Business Competency
* Collaborates with staff to determine how best to achieve results, where appropriate.
* Monitors and evaluates results against goals and objectives.
* Deals firmly and promptly with underperforming KPIs/performance issues.
* Identify and act on opportunities for business development.
* Leads by example by openly engaging in continuous personal development.
* Is responsible for setting and achieving strategic goals and objectives.
* Makes decisions by weighting up the cost-benefit and risk implications, demonstrating accountability for same.
* Coaches staff to meet performance expectations.
Skills and Experience
Essential Criteria:
* A full, clean driving licence.
Desired Qualifications:
* School leaving standard qualifications in Maths and English; or an appropriate standard to meet the needs of the role.
* A management qualification or appropriate relevant experience.
Desired Experience:
* Experience within the relevant industry, or a similar environment.
* Multi-site management experience.
* Up to date understanding of legislation relevant to the role.
* A minimum of four years’ experience of leading teams at middle-management level.
* Experience working within a results-oriented environment.
* Proven experience within an outsourced setting.
* Experience of project management, strategic planning, implementation and delegation skills.
* Time spent in a customer service environment.
Desired Skills:
* IT literate including knowledge of Word, Excel and Outlook.
* Proven empowerment skills; well-developed influencing skills.
* Good communicator, able to convey information in a clear, simple and warm manner.
* Excellent leadership and management skills.
* Able to motivate teams and actively support team members through change management.
* Accomplished problem solver, able to support contract reengineering.
* Able to diffuse and handle difficult situations/people.
* Excellent client relationship management skills.
Attitude / Motivation:
* Confident decision maker under pressure.
* Flexible, reliable, responsible, calm in a crisis.
* Positive and supporting of organisational change.
* Positive attitude to private outsourcing.
* Motivated by a desire to provide a professional service and to build a successful, efficient and committed team using effective systems.
* Willing to continue professional development and to develop the role.
* Willing to undergo, and provide, training/coaching in line with organisational philosophy.
* Willing to work 5 days over 7 and out of hours as and when required
* Willing to travel to cover other regions as and when required
Benefits
We’re proud to offer a great range of benefits including:
* 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work, our innovative employee app where you can find:
* Perks: discounts, gift cards, cashback, and exclusive offers
* Life: Search for resources and tools on topics ranging from family and life to health, money and work
* Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.