Availability Window
Sun 06:00 - 15:00, Mon 06:00 - 15:00, Wed 13:15 - 22:15, Thu 13:15 - 22:15, Sat 06:00 - 14:00.
Shift Leader rate of pay starts from £15.59 an hour. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week. If you would like to work fewer hours (minimum 12) we also have opportunities.
Please note you need to be 18 or over to apply for this role.
Responsibilities
* Work in a fast‑paced retail environment, with bags of variety.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
* Look for ways to improve service, including coaching colleagues and giving feedback to the team.
* Guide and support colleagues in‑store, ensuring the environment remains safe for both staff and shoppers.
* Maintain a great understanding of store performance and assist managers in delivering actions that improve operations.
* Lead from the front and set a great example for colleagues in everything you do.
* Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
* Support colleagues, ensuring they meet daily priorities and take regular breaks.
* Open and close the store, completing duty cover and making sure all decisions are right for everyone’s safety.
* Serve as the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Ensure the store is always clean, tidy and well‑presented.
* Support managers in coordinating seasonal, community and charity events.
* Contribute to a great team atmosphere that is inclusive of everyone.
* Provide great customer service by listening to customers and putting them first in everything you do.
* Keep the team well‑informed and up to speed on any communications, changes or updates.
* Stay knowledgeable about store performance, looking for ways to improve and simplify operations.
* Coordinate store improvements and remove obstacles that might hinder great service.
* Follow health and safety routines and procedures, ensuring colleagues do the same.
* Recognise and celebrate colleagues providing great service.
* Be a role model, always delivering thoughtful customer service that meets each customer’s needs.
* Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
* Communicate clearly, using a variety of methods to keep the team informed and up to date.
* Take the lead and oversee the store in the absence of your manager.
* Make sound decisions, remain flexible and handle change to ensure everything is right for customers and colleagues.
* Motivate the team to deliver beyond expectations.
* Stay curious, continually looking for ideas and opportunities to serve customers, communities and the planet better every day.
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