Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity to bring our distinctive John Lewis service directly to our customers' homes. You will install products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery crew.
Note: Due to the nature of this role, you need to be 18 years or older to work here.
Key Responsibilities
* Represent the John Lewis brand with excellent customer service as your top priority.
* Assist in loading the delivery vehicle with the day's deliveries, working alongside the warehouse team.
* Respect customers' homes and handle unexpected situations professionally to find optimal solutions.
* Install products efficiently, demonstrate their use, and ensure customer satisfaction.
* Stay updated on new products and technologies relevant to your role.
* Maintain a safe working environment.
Essential skills/experience
* Previous installation experience, with training provided to enhance your skills through our installer accreditation.
* Manual C1 UK driving license (max 6 points).
* DCPC (Drivers Qualification Card) and Tachograph Card.
* Experience driving a 7.5-tonne vehicle.
* Experience in customer-facing roles.
* Excellent verbal communication skills, both over the phone and face-to-face.
* Physical capability to deliver large items such as sofas, white goods, and furniture.
* Good understanding of technology.
Desirable skills/experience
* Installation and disconnection of white goods.
* TV installation.
* Assembly of flat-pack furniture.
Work schedule: Full-time, 41 hours/week, 4 days a week on a 5-week rota, between 10:30-21:30 Monday-Friday and 07:00-18:00 on Saturday.
The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversification. As Partners, we share ownership, contribute to our success, and foster an environment of kindness, respect, and inclusivity. We believe in creating a workplace where everyone can thrive and be themselves.
Important points:
* Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
* Apply promptly, as vacancies may close early due to high application volumes.
* We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager during your interview.
#J-18808-Ljbffr