Technical Products & Services Development Manager
Where strategy, technology, and delivery come together. The Technical Product and Services Development Manager drives seamless product launches and ongoing enhancements through strong cross‑functional collaboration.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: up to £65,000 per annum
Location: Remote – requirement to be in the Norwich office 4 times a month average.
Start Date: June/July 2026
Pre‑employment screening: Role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. Screening must be completed before start date, which may adjust start date.
UK based role: Any hybrid/remote work must also be within the UK.
Internet speed requirement: 5 Mbps upload and 15 Mbps download.
Appello Perks:
- 175 hours holiday plus bank holidays
- Private Medical Insurance – Individual cover
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends’ discounts on services & products
- Pension Scheme, up to 4 % Company matched
- Free on‑site parking
About You
- Proven experience (5+ years) in technical product management, technical writing, or project management, ideally focused on consumer products and services.
- Strong cross‑functional experience, working collaboratively with teams such as Development, Supply Chain, Finance, Marketing, Installation, and Customer Support.
- Good understanding of UI/UX principles and how they influence effective product design and user experience.
- Hands‑on post‑launch product management experience, including updates, maintenance, improvements, and returns.
- Bachelor’s degree in Engineering, Product Management, Computer Science, or a related technical discipline.
- Excellent technical writing skills, with experience producing clear, detailed technical specifications and product requirements.
- End‑to‑end product lifecycle experience, including feasibility assessments, planning, delivery, and ongoing support.
- Familiarity with Agile and/or DevOps ways of working, and tools such as Jira, Confluence, or similar platforms.
- Customer‑centric mindset, with the ability to design scalable, supportable products that meet long‑term customer and business needs.
- Strong analytical and problem‑solving skills, able to identify risks early and implement practical solutions.
Nice to Have
- Experience managing multiple products or services simultaneously within a fast‑paced or scaling environment.
- Exposure to service improvement initiatives, continuous improvement frameworks, or service management disciplines.
- Strong interest in how technology, service delivery, and customer experience combine to deliver long‑term product success.
The Role
- Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post‑launch support.
- Own the end‑to‑end product lifecycle, from technical specifications and feasibility through to delivery, support, and continuous improvement.
- Define clear technical and UI/UX requirements, managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.
- Work cross‑functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on‑time product delivery.
- Drive improvements to existing products and services, supporting maintenance, enhancements, scalability, and excellent customer experience.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
