Ideal candidate: Reporting to the IT Manager, the successful applicant will deliver help desk support to stores across the UK for their tills, computer, telephone and router equipment, as well as supporting colleagues at head office and the warehouse. This role is perfect for someone with a passion for all things IT, building and maintaining a variety of IT equipment and someone with excellent cable management! We are able to offer on the job training that will allow you to build your knowledge and skills within this profession.
Key activities
* Providing a Help Desk facility for colleagues in store and at HO, both hardware & software during all trading hours
* Record and monitor the progress of faults to till systems & other computer equipment
* Monitoring, maintenance & documentation for all computer hardware, software and networks
* Co-ordinate till installation and de-installation
* Planning of hardware requirements
* Replacement of old hardware
* Assist in the procurement of prices of new hardware and software for HO, the warehouse and stores
* Configuration & set up of new hardware and software at HO, warehouse and stores
* Undertake software updates, as necessary
* Document all landlines and contracts including fault rectification and HO changes
* Undertake phone and data cabling
* Set up and maintenance of mobile phone email. Educated to GCSE level or equivalent and/or have worked at this level
* Highly motivated and able to work on own initiative whilst also able to operate effectively as one of a team.
* Strong problem solving abilities and able to use own initiative
* Analytical skills with ability to make timely informed decisions
* An effective communicator both verbal and written
* Ability to plan, co-ordinate and prioritise a busy workload
* Experience of IT support & network infrastructure within a domestic environment e.g. for friends & family
* Genuine interest in the rapidly changing field of IT
* Knowledge of Windows, iOS & Android systems
* Able to work in an environment where flexibility to adapt to changing priorities is essential
* Possess a full UK driving licence
* The successful applicant will join us on a full time, permanent basis and in return receive a salary of £24,500 per annum., Salary/Pay: £24,500
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