We are a leading provider of advanced secure connectivity, network infrastructure, and Microsoft solutions, helping businesses stay agile, secure, and connected in a digital-first world. As we expand our footprint, we are looking for a driven and strategicJunior Cloud Account Specialist to assist growth and open new doors in the B2B market.
About the Role:
This is a junior account specialist role focused on assisting our customers and sales staff with Microsoft and cloud sales opportunities. Administrating customer license, software and cloud queries and completing orders. Engaging with customers around new opportunities and identifying opportunities with existing customers. This role is key to assisting our cloud growth strategy, targeting mid-market and enterprise clients with Microsoft products and solutions.
This is a junior role where the right candidate demonstrating the drive, organisational skills and attention to detail will receive a comprehensive training plan to progress their skills in Microsoft products, cloud skills and solution selling. This role is an ideal role for someone wanting to start their career in the world of technical sales.
Key Responsibilities:
Administration of Microsoft licensing tasks, including but not limited to renewals, license purchases, billing queries, and portal administration.
Administration of the Cloud vendor partner centre portals.
Assisting customers with Microsoft cloud support queries and resolving customer issues.
Providing guidance on appropriate products to VCG customers around the Cloud technology stack, including but not limited to:
Azure Services
Microsoft 365 licenses
Microsoft Server and Data Centre licenses
Microsoft Applications
Acronis Cloud Solutions
Building direct relationships with VCGs Microsoft customers, including:
Fulfilling their queries on what product(s) are right for their requirements.
Attending customer scoping calls, engaging the correct pre-sales resources where necessary
Attending Quarterly Microsoft Business reviews with Account Managers
Working with marketing to assist with Microsoft and Cloud technology events and production of marketing materials.
Providing support to the VCG Sales team on the VCG Cloud portfolio and Cloud managed services. This includes but is not limited to:
Conducting customer scoping calls to gather requirements and propose the best Microsoft or Cloud solution or product.
Creating Microsoft Business proposals and quotes in Pandadocs for VCG customers
Giving advice to Sales staff to ensure the best outcome for VCG customers
Providing support to the VCGs Microsoft and Cloud managed service customers.
Working closely with Microsoft and our Microsoft partners to drive further business and rebate for VCG.
Maintaining and improving licensing knowledge through certification, both on a personal and company level
Adhere to the Companys Quality and Business Processes
Attendance to customer sites or VCG offices to conduct work or attend meetings where necessary.
Maintain accurate records in CRM and report on sales performance.
Requirements:
Experience in a successful customer facing role (this could be Sales, Retail, hospitality.)
College level qualification in IT, such as but not limited to:
A-Level Computer Science, A-Level Information Technology T-Level Digital/IT
BTEC level Nationals level 3 Computing or IT
Good experience of using Microsoft Office (Word, Outlook, Excel, PowerPoint) and a good degree of computer literacy.
Ability to learn new skills quickly.
Good attention to detail.
Ability to work using own initiative.
Great at communicating with customers in a confident manner.
Knowledge of Cloud Technologies.
Awareness of the Microsoft products on offer, such as Microsoft 365, Azure, Dynamics etc.
Desirable:
University Degree in a computing subject.
Experience in working in an MSP environment.
Experience of requirements gathering and interpreting a customer requirement to a Microsoft solution
Ability to develop effective working relationships internally at a variety of levels and work closely with technical departments such as pre-sales, operations, and the project management office.
Excellent communication, negotiation, and stakeholder management skills.
Self-starter with a results-driven mindset and a passion for technology.
Proficiency in CRM tools and Microsoft Office Suite.
What We Offer: Competitive base salary with uncapped commission.
Flexible working environment.
Ongoing training and professional development, which will include but not limited to:
CRM Training
Microsoft 365 Training
Microsoft Azure Training
Acronis Training
Sales Training
Opportunity to work with leading-edge technologies.
Supportive, collaborative team culture.
Generous holidays
Bupa Cashplan
Employee Assistance Program
Life Cover x 4
Pension
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