A fast-paced wholesale business is seeking a proactive and highly organised Key Account Administrator to support the day-to-day operational processes for a key retail account. This role is focused on shipment documentation, factory communication, and ensuring smooth logistics and supply chain execution. Main responsibilities will include Liaising with factories and in-country teams to obtain supplier packing lists, booking confirmations and load plans Creating and managing shipping documentation including packing lists, invoices and raw material paperwork Sending invoices, packing lists and supporting documents to the customer transport team for approval Sharing load plans and freight collection receipts with the logistics team to ensure stock is correctly receipted Creating commercial invoices and dispatching physical documents via courier when required Working closely with internal teams to ensure tasks are completed accurately, on time, and in line with deadlines Using web-based portals and data tools to support order processing and documentation tracking Supporting general operational and administrative tasks to keep the account running smoothly Person specification Strong admin background with excellent attention to detail and accuracy when working with data Confident communicator, able to coordinate across multiple stakeholders including factories, logistics and internal teams Proficient in Excel and comfortable working on web-based systems and portals (experience with XPC, GT Nexus, Kerry Logistics or similar is a bonus) Highly organised, able to work independently, manage deadlines, and adapt quickly in a fast-moving environment Proactive, solution-focused and calm under pressure