At Adaptable Recruitment, we are pleased to be supporting a growing and reputable company currently based in the Appleton Thorn area, with a planned relocation to Knutsford. They are recruiting for a Customer Support Co‑ordinator to join their team. This role offers an excellent office environment and would be ideal for a motivated individual seeking strong support and clear opportunities for career progression.
Package: up to £26,000
Core Hours: Monday - Friday - Fully Office Based
Holidays: 25 days + bank holidays Location: Appleton Thorn
Benefits: Healthcare cash plan - Life Assurance - Access to EAP.
The Role
You’ll be responsible for keeping transport operations running smoothly by ensuring accurate job information, clear customer communication, and effective coordination with planners. No two days will look the same, and your input will directly impact service delivery and customer satisfaction.
Main Responsibilities
* Inputting, amending, and validating transport jobs within internal systems
* Identifying delivery issues and working with the team to resolve failed or delayed loads
* Acting as the main contact for customer enquiries via phone and email
* Managing shared inboxes and allocating queries appropriately
* Liaising with planning teams to support efficient route and load planning
* Updating customer systems and portals with real‑time transport information
* Tracking completed work and ensuring reporting is accurate and up to date
* Producing daily operational reports, including demurrage and delay monitoring
* Investigating issues and following through to resolution
The Ideal Candidate
* Background in transport, logistics, customer service, or administration
* High level of accuracy and confidence working with data and systems
* Strong communication skills and a calm, professional approach with customers
* Ability to juggle priorities in a time‑sensitive environment
* Solid Microsoft Office skills, particularly Excel and Outlook
* A proactive mindset and the confidence to take ownership of tasks
Benefits
* A permanent role within an established and secure business
* Supportive team culture with hands‑on training
* Exposure to transport and logistics operations
* Genuine opportunities for long‑term progression and development
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