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Care assistant

Leeds
SeeMeHired
Care assistant
Posted: 6h ago
Offer description

Hours - 28 hours per week - Shift pattern 2pm - 9pm (4 shifts over 7)


Overview

To ensure that all customers consistently receive care that is person-focused and promotes health and well being. To lead by example in the delivery of support and care that promotes quality, respect, dignity, independence and choice for every customer. The post holder will be expected to work when required to cover for sickness and holidays. You will be required to work unsocial hours, weekends and Bank Holidays as necessary to meet the needs of the service. The service operates 24 hours per day, seven day per week and flexibility is essential to meet the needs of the service.


Responsibilities

* Deliver care in accordance to the care plans for each individual and in line with the Quality Management System, training and verbal instructions from the Care Manager.
* Assist in the cleanliness and general appearance of Headingley Hall while going about own tasks.
* Ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.
* Ensure all paperwork is completed accurately and to the required standard within agreed timeframes.
* Work effectively with other team members to deliver care to the customers and ensure the smooth operation of Headingley Hall.
* Contribute to the development of others through the sharing of knowledge, skills and information to enhance the experience of the customer.
* Participate in training and development to meet mandatory requirements and identified needs.
* Provide relevant and timely information and feedback on activities to the Care Manager at agreed intervals and in an agreed format.
* Adopt various methods of communication to meet customer needs and build positive relationships; maintain confidentiality as appropriate.
* Participate in team meetings and individual meetings with Line Manager as required.
* Deliver care that encourages independence and enables customers to retain independence, dignity, respect and choice in how their support is delivered.
* Maximise customer fulfilment by encouraging and supporting customers to identify and participate in social and leisure activities of interest.
* Lead by example in all aspects of care and address issues identified by customers, employees and visitors to a satisfactory conclusion.
* Identify opportunities for continuous improvement to customer service and new services, and communicate these ideas to the Care Manager.
* Create an outstanding first impression for customers and contribute to an ethos that anticipates customer needs and puts the customer first.


Westward Care and Values

We are one of Leeds' most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change. We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.

Here at Westward Care, we all share the same ambition — to deliver the very best care and support. It is our aim to make a real difference, always prioritising health and happiness in everything we do. With ongoing training and development, we’re always learning new ways of meeting the changing needs of older people.


Values

* Quality: We aim high when it comes to our care and facilities. We settle for nothing short of excellence.
* Respect: We give residents the freedom to live a full and active life, respecting privacy and dignity, with support to control their own lives.
* Integrity: Openness and honesty, keeping promises to residents and to each other—building confidence and trust.
* Service: Customer service defines our approach; we always go the extra mile for residents and their families.
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