Salary: £52,900 - £79,300
Principal Operations Support Engineers perform and oversee operational systems analysis, monitor daily and seasonal mission data trending and operational product improvements. They lead real-time anomaly resolution and recovery activities. You will perform a diverse set of tasks in support of real-time operations and operations development:
Responsibilities include but are not limited to:
Serve as Responsible System Engineer, review and report on multiple systems performance and trending data
Oversee and lead reviews, updates and validation of standard operating procedures, and training material for multiple generations of systems
Develop, maintain, and utilize necessary trending and monitoring tools/scripts in perl, python, Grafana, etc.
Successfully complete and maintain a Systems Controller certification and make continued certification advancement while supporting a minimum requirement of real-time operations shifts per quarter
Review and support factory design working groups and future systems development activities for impacts to system operability
Work with a multi-site Enterprise to establish and maintain program processes and standards
Utilize agile processes and tools that include Jira, Confluence, and Git, to coordinate departmental tasking
Provide and lead 24x7 on-call anomaly support and resolution activities
Assist in execution of training to include classroom instruction and/or simulator training
Interface with government customers and factory specialists in technical exchanges and question answering forums
Basic Qualifications:
Bachelor of Science Degree in a STEM discipline (Science, Technology, Engineering, Math) discipline plus 5 years of relevant technical/engineering experience OR 3 Years of relevant technical/engineering experience with Masters of Science in a STEM discipline; OR 0 Years of relevant technical/engineering experience with PhD in a STEM discipline.
Experience in the use of LINUX, Perl, Python and similar development tools
Preferred Qualifications:
Prior operations and/or systems engineering experience
Experience with trending and monitoring tools/scripts (perl, python, Grafana, etc.)
Experience working in a geographically diverse team and matrix organization
Ability to lead and mentor junior engineers