Job Description Royal Voluntary Service has an opportunity available for a Service Coordinator to join our team across West Sussex. You will join us on a part-time, fixed term contract until 30th June 2026, and in return, you will receive a salary of £13.19 per hour (FTE £24,023 per annum). About the Service Coordinator role: Our Health and Community Services provide support to people across Great Britain who are isolated and lonely by helping them to reconnect with their communities and add value to their lives. The successful candidate would need to work within the West Sussex County Council Area, with the bulk of work taking place around the Chichester and Arun areas. Covering Arun, Chichester, Horsham, Crawley, and Mid Sussex. Within West Sussex, The Royal Voluntary Service will work as part of a larger consortium, including Age UK, CTS and Mind, to name but a few. The West Sussex Good Neighbours service will support people aged over 65 who require short-term in-home befriending / social enabling, in order to improve their socialisation options, personal independence and quality of life. We’re currently looking for a Service Co-ordinator on a part-time, fixed term contract until 30th June 2026. To co-ordinate, deliver and promote the Good Neighbour’s Service as agreed with the Service Manager, including recruitment and support of volunteers in the community, to include networking and promotion of the service both in person and online. To support the individual needs of our clients by undertaking client needs assessments (face-to-face). This role will be predominately based in the community, including working from home and across the Chichester and Arun District as required. To assist with the compilation of commissioned service reports, case studies and service overview summaries quarterly. Location: Home based with travel across the West Sussex area, with your time primarily spent around the Chichester and Arun areas. In order to fulfil this role, the successful candidate will need a full valid driving licence and access to a vehicle with business use car insurance. Business mileage will be reimbursed via expenses. Hours: 21 hours per week, working 7 hours a day from Wednesday to Friday. Job Requirements What you’ll need Requirements A full, valid driving licence and access to your own vehicle with business use insurance. Willingness to undertake training and continuing professional development. Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc) and be confident in the use of case management systems. Agrees to undertake, and pass, an enhanced DBS with barred adults check. Skills Ability to provide appropriate support and supervision to volunteers and are able to make decisions that are person centred and work within the best interests of clients and volunteers, whilst adhering to service guidelines. Excellent communication skills in a range of settings including interaction with clients, delivering presentations and training, and report writing. Is able to lone work as required and be able to work as part of a small local team and a larger organisational network of support, whilst making appropriate decisions. Have good time management skills and the ability to prioritise one’s own workload, able to adapt to changing circumstances with a degree of self-direction, and able to work to service reporting and working deadlines. Establishing positive and effective working relationships with volunteers, clients, stakeholders & other employees. Experience Knowledge and experience of local services and the issues affecting older people. Knowledge and experience of recording data, monitoring and evaluation processes and maintaining databases. Experience of working with volunteers and/or volunteer-led support groups. Knowledge Knowledge of GDPR, safeguarding adults, professional boundaries and collaborative working and an understanding of maintaining confidentiality. Knowledge of compliance with legislation, and protection of the health, safety and wellbeing of clients, self and all other volunteers and employees. Job Responsibilities This is what you'll be doing: To assist the Service Manager in ensuring that the service is delivered in line with service specifications. To help with the day-to-day coordination of the service/services including arranging appropriate service cover, by matching volunteers with clients, dealing with email and telephone enquiries, and any complaints, with Service Manager guidance. Undertake the promotion of the service with a view to ensuring sufficient recruitment of volunteers and Clients by attending in-person and online promotional events. To take an active part in the promotion of the service and to take full advantage of promotion opportunities offered within an allocated geographical area. To work directly with individual older people, over the phone and in person, and within their own homes, to develop and oversee the implementation of a personalised support plan aimed at increasing the service users social independence. To review and adjust this plan as required. To monitor and assist a team of Royal Voluntary Service volunteers within an allocated geographical area. The delivering of volunteer training, both remotely and in person, via pre-prepared training materials. To work within an allocated geographical area to collaborate effectively and appropriately with partner agencies to improve social independence amongst older people. Key collaborations with health and social care teams, GPs, housing bodies and associations, advice agencies, voluntary sector organisations and faith and community groups etc. To ensure that all promotions and partner working events and other key service data is correctly recorded on relevant Royal Voluntary Service databases, and that these are kept up to date, in-line with GDPR guidance. To attend and contribute to local area meetings with various stakeholders as required, both on-line and in-person, with a view to sharing and promoting RVS service information. To report any service shortfalls or potential contract deviations to the service manager at an early stage, and to help appropriately rectify these. To ensure all agreed standards of customer service and volunteer management standards are met as defined by the local Service Plan. Comply with associated statutory standards, policies, procedures and undertake personal training and development e.g. Health and Safety, Data Protection, safeguarding training etc. Administration as agreed by the Service Manager, including data entry in the Management Information System, dealing with correspondence and telephone calls. To undertake any other reasonable duties commensurate with the purpose and remit of the post as agreed with the Service Manager. This is how you'll be doing it: Decision Making Generates and promotes solutions. Sees clearly which is the best way forward and makes decisions and commitments within appropriate time frames. Influences others to reach conclusions and gain agreements. Achieving this whilst also understanding when to take direction from the Service Manager. Team Working Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Planning and Organising Plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Networking Easily establishes good relationships with volunteers, service partners and clients; relates well to people at all levels; builds wide and effective networks of contacts. Adapting and responding to change Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Coping with Pressures and Setbacks Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Analysing Information Enjoys analysing data and seeks to identify and explores the key elements in information before making rational judgements and commitments. Utilises facts and figures when planning and reporting and is concerned about accuracy and detail. Enable Volunteers Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity. Is ready to collaborate with the Volunteering Team and is willing to accept responsibility and accountability of their volunteer’s journey and experience. Is not afraid to implement changes to their approach to volunteering. Equality, Diversity, and Inclusion Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities. Job Benefits This is all the other great stuff you'll be getting: Salary of £13.19 per hour (FTE £24,023 per annum) 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks’ company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face counselling sessions included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society If you feel have the skills and experience to become our Service Coordinator please click ‘apply’ today, we’d love to hear from you! If successful in your application for this role a DBS/PVG check will be made as part of your pre-employment checks. This is the latest you'll be able to apply, providing we do not close to applicants early: The closing date for this role is 9th October 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot! At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society. Other organisations may call this role Project Support Co-ordinator, Care Co-ordinator, and Volunteer Co-ordinator.